JAIBB Organization and Management question July 2018

Kha Set 

THE INSTITUTE OF BANKERS, BANGLADESH (IBB) 

Banking Diploma Examination, July, 2018

JAIBB

Organization & Management (OM) 

Time---3 hours 

Full marks--l00 

Pass marks-50

[N.B. The figures in the right margin indicate full marks. Answer any five questions. ]

1.     (a) What is meant by organizational behavior?

(b)  What are the features of organizational behavior?

(c)  Explain the ways of managing diversity in the workplace.

2.     (a) What IS meant by e-commerce? State its features. What is meant by online banking? State its merits and demerits.

(b)  What threats are now being faced by the commercial bank in using IT technology? Discuss.

3.     (a) What is optimum span of supervision?

(b)  Discuss the factors to be considered m determining optimum span of supervision. Describe the ways of relieving an overburdened executive.

4.     (a) Discuss the required qualities of a successful leader.

(b)  Describe the different patterns of leadership.

(c)  State the contingency theory of leadership.

5.     (a) What is job satisfaction?

(b)  Describe the influencing factors of job satisfaction.

(c)  “A happy employee is a productive employee”--Explain,

6.     (a) Compare among strategic plan, tactical plan and operational plan.

(b) Distinguish between line and staff relationship.

(c) Make differences between delegation of authority and decentralization.

[Please turn over]

7.      (a) Define ethics and business ethics.

(b) Explain the ethical guidelines for manager.

(c) Discuss the ways of ethical management.

8.     (a) “The ultimate resu1t of motivation is satisfaction” -  Explain.

(b)  Discuss the relationship between motivation and morale.

(c)  Describe the expectancy theory of motivation.

9.     (a) What is grievances?

(b) Describe the procedure of grievance handling.   8

(c) Discuss the ways of removing grievances.                   10

10. Write short notes on any four of the, following:--                 5×4=20

(a) Job Analysis;

(b) Scalar chain;

(c) Standing plan; 

(d) Strategic Business Unit (SBU);

(e) Gantt Chart;

(f) Vision-21.